1. Data controller

• Controller: Maison Hagane SL (Maison Hagane)
• Tax ID (NIF): B12345678
• Address: Calle Ferraz 2, 28013 Madrid, (Spain)
• Email: info@maisonhagane.com

2. What data we process and why

• Orders: first and last name, billing and shipping addresses, email, phone number and purchase details, to manage the order, payment, shipping, returns and invoicing.
• Customer account: the above data and your password (encrypted), so that you can view your orders and save your details.
• Back-in-stock alerts ("Notify me when available"): your email and the product, to let you know when it is available again.
• Product questions and reviews: your name, the text you write and, for reviews, the rating. Answered questions and approved reviews may be published on the product page.
• Contact: the data you send us when you write to us, in order to reply.
• Payments: card details are processed directly by Stripe; we do not see or store them.

We do not carry out profiling or automated decision-making.

3. Legal basis

• Performance of the sales contract and of pre-contractual steps you request (orders, account, customer service).
• Compliance with legal obligations (invoicing, tax, consumer law).
• Your consent (back-in-stock alerts and publication of questions and reviews), which you may withdraw at any time.
• Our legitimate interest in website security and fraud prevention.

4. Recipients

We do not sell or share your data. We only disclose it when necessary to provide the service or when required by law:

• Stripe, to process payments and prevent fraud.
• Our logistics providers, whose warehouses are in the European Union, which prepare and ship orders and receive returns. They only receive the data needed for delivery (name, address and phone number) and act as processors under the contract required by data protection law.
• Hostinger, which hosts the website and its database.
• Carriers, to deliver your order.
• Tax authorities, banks and other authorities, where required by law.

5. International transfers

Stripe may process data outside the European Economic Area, in particular in the United States. These transfers are covered by the EU-US Data Privacy Framework and by the standard contractual clauses approved by the European Commission.

6. Retention

• Orders and invoicing: for the period required by applicable commercial and tax law.
• Customer account: until you ask us to close it.
• Back-in-stock alerts: until the alert is sent or you cancel it.
• Questions and reviews: while the product remains on sale or until you ask us to remove them.
• Enquiries: for as long as needed to deal with them.

7. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, and withdraw your consent, by writing to info@maisonhagane.com and stating the right you wish to exercise.

If you believe we have not handled your data correctly, you may lodge a complaint with the data protection authority of your country of residence.

8. Minors

The shop is intended for persons aged 18 or over. We do not knowingly process data of minors.

9. Security and changes

We apply appropriate technical and organizational measures to protect your data (encrypted HTTPS connection, encrypted passwords and restricted access). We may update this policy; the version in force is always the one published on this page.

Last updated: 02/10/2026.