1. Seller

These terms govern purchases made on shoptienda.fuentesproductos.es (Maison Hagane), owned by Maison Hagane SL, tax ID (NIF) B12345678, address Calle Ferraz 2, 28013 Madrid, (Spain), email info@maisonhagane.com.

2. Scope and acceptance

They apply to all orders placed through the website. Before confirming an order, customers must read and accept them; the version published at the time of the order applies. The contract may be concluded in Spanish, French or English, depending on the language in which the customer is browsing.

3. Products and minimum age

Maison Hagane sells historical replicas, swords, katanas, daggers, helmets, shields and other collector's and decorative pieces. Some have a steel blade with a cutting edge or point.

• Purchases are restricted to persons aged 18 or over. By placing an order, customers declare that they are.
• We may request age verification and cancel the order, with a full refund, if there are signs that the buyer is a minor.
• Buyers are responsible for complying with the laws of their country and local area on the purchase, possession, transport and display of these pieces. They are sold as collector's, decorative, training or display items: they must never be carried in public places or used against people or animals.
• Some products cannot be shipped to certain countries. The product page states this and the website does not allow the order to be completed in that case.

Photos and descriptions reflect the product as faithfully as possible. Many pieces are forged or finished by hand and may show slight differences in colour, grain or finish, which are not considered defects. Some photos show the product alongside other items used for display only: they are not included in the purchase unless the description says otherwise.

4. Prices

Prices are shown in euros (€) and include VAT. Shipping costs are shown separately before the order is confirmed. The price in force at the time of the order always applies.

If, due to an obvious error, a price is clearly incorrect, we will inform the customer, who may confirm the order at the correct price or cancel it with a full refund.

5. How to order

• Add the products to your cart.
• Enter your billing and shipping details.
• Choose the payment method, review the summary and accept these terms.
• Confirm the order: confirmation implies an obligation to pay.

You will receive an order confirmation email, which you can also view in "My account" if you have a customer account.

6. Payment

Payment is made by card or by the other methods shown during checkout, through the secure payment platform Stripe. Maison Hagane does not see or store full card details. The charge is made when the order is confirmed.

7. Shipping and delivery

• We ship to the countries available in the "Ship to" selector and at checkout, except for products restricted in a particular country.
• If the destination country is not in the European Union, customs duties, import taxes or customs formalities may apply, payable by the recipient.
• Orders are prepared and shipped by one of our logistics providers from its warehouse in the European Union, so the parcel may come from another country and show the provider's name as the sender.
• Shipping costs and the estimated delivery time are shown before the order is confirmed. Unless otherwise stated, the maximum delivery time is 30 days from confirmation.
• If a product becomes unavailable after the order, we will let you know and refund what you paid for it without delay.
• When you receive your order, check the parcel. If it shows visible damage, tell the carrier and email us at info@maisonhagane.com as soon as possible.
• The risk of loss or damage passes to the customer when they, or a person designated by them, receive the product.

8. Right of withdrawal

As a consumer, you have the right to withdraw from the contract within 14 calendar days without giving any reason. The period starts on the day you (or a third party designated by you, other than the carrier) receive the product; if the order arrives in several parcels, on the day you receive the last one.

To exercise this right, inform us of your decision by an unequivocal statement, for example an email to info@maisonhagane.com or a letter to Calle Ferraz 2, 28013 Madrid, (Spain). You may use the model form in section 9, but it is not obligatory. It is enough to send your communication before the period expires.

• Returning the product: you must send it back without undue delay and no later than 14 calendar days after informing us of your withdrawal, to the address we give you, which will be the warehouse your order was shipped from (please do not send the product to our postal address). You bear the direct cost of returning the goods. Pack the product carefully, preferably in its original packaging, especially if it has a cutting edge.
• Refund: we will refund all payments received from you, including the original shipping costs (except any extra cost if you chose a delivery method more expensive than standard delivery), within 14 calendar days of being informed of your withdrawal. We may withhold the refund until we have received the product or you have supplied proof of having sent it. We will use the same payment method as the purchase, at no cost to you.
• Condition of the product: you are only liable for any diminished value resulting from handling other than what is necessary to establish its nature, characteristics and functioning (for example use, sharpening, engraving or knocks).
• Exceptions: the right of withdrawal does not apply to products made to the customer's specifications or clearly personalised, or in the other cases provided for by law.

9. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To Maison Hagane SL (Maison Hagane), Calle Ferraz 2, 28013 Madrid, (Spain), info@maisonhagane.com:

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Order number and product(s):
• Ordered on / received on:
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if this form is notified on paper):
• Date:

10. Guarantee

Products are covered by the legal guarantee of conformity provided for by applicable consumer law.

If you receive a product that is defective, damaged or does not match your order, email us at info@maisonhagane.com with your order number and some photos. We will tell you how to proceed and, depending on the case, repair or replace the product or refund you, at no cost to you. The guarantee does not cover normal wear, misuse, knocks or using decorative pieces for purposes other than those intended.

11. Customer service and complaints

For any question, issue or complaint, email us at info@maisonhagane.com. We will reply as soon as possible.

If you are not satisfied, you may contact the consumer services or consumer dispute resolution bodies of your country of residence.

12. Applicable law

The consumer protection rules of your country of residence apply. Disputes shall be submitted to the courts of the consumer's place of residence.

Last updated: 02/10/2026.